In the News
MSFT reports today. The OpenAI deal structure, while interesting, is less interesting than the idea that Bing could become relevant. Google search has degraded as its algorithm has been gamed, but that view may be influenced by daily use of the AlphaSense platform, which is not only awesome, but actually gets better every month. Can a ChatGPT-powered MSFT compete with GOOGL in search? What would that look like? Let’s look for some clues in expert call transcripts.
1) Is MSFT+OpenAI a threat to GOOGL in search?
GOOGL Former AI Product Manager Does Not Think ChatGPT Is a Big Threat to GOOGL’s Core Search Business Google – Product Manager, Google AI (Prior)
This former Google AI PM thinks that Microsoft and OpenAI will de-risk the consumer UX transition from keyword search to conversational search, allowing Google to gain information for their own go-to-market strategy.
“Let’s break that question down into two separate areas. One is Bing and Search specifically and then the other is how can you use it in other different products. Google has almost 90%+ share of the search market at this point of time. It’s very hard to disrupt such a player.
Google is taking a backseat here. They want to be sure that it’s an upgrade before they release anything on the Google side. What Microsoft will end up doing for Google is de-risk the user experience… I think the game is going to be of user experience: if you are adding a conversational interface to an industry that has traditionally been keyword-based, that’s going to be a huge shift…
In terms of the technological capabilities, I’m pretty sure that Google probably has something close. I’m not worried that they don’t have the technology or the means to get there. I think it’s more about the risk-taking ability and the go-to-market… you have to have some appetite for failure. I feel that over the years, that appetite within Google has gone down. The second thing: the risk-taking also is directly proportional to brand identity. If they launch something, if it doesn’t gel well, maybe let’s say it’s not factually correct, then could the question be, “Hey, Google is not correct anymore or Google is giving incorrect results?” That’s a big hit on their brand reputation.
I think those are probably the reasons why Google is waiting on the sidelines at this point of time. My prediction would be that Google will showcase their technology or showcase the level at which their technology can operate in the next couple of months even if they don’t launch it.”
GOOGL Former Sr. Director of Engineering Thinks GOOGL Will Be Displaced Unless It Reinvents Itself Google – Senior Director Of Engineering, Google Search (Prior)
This headline sounds like it’s contrary to the prior expert, but they are saying much the same thing: GOOGL no longer has the option of not releasing an AI-assisted search product.
“Something will displace Google only if Google becomes complacent, does not read the tea leaves, and does not respond. There is a reasonable likelihood that Google, with its size and scale, can focus enough, can pivot, and redirect resources in order to respond. When it does… it has the momentum that no one else has.
If Google analyzes the tea leaves correctly, they will be able to respond and hold their market share and continue their hegemony. Your question was if something like GPT is going to displace Google. In engineering lingo, this is an implementation detail. This is why this is part of, in my opinion, a buzz and a hype. The fact that this solution right now can talk in natural language, it’s a nice toy. It’s interesting. The thing that is far more interesting is the quality of information it provides.”
2) What are some other implications of the adoption of LLMs?
GOOGL – Former AI Product Manager Does Not Think ChatGPT Is a Big Threat to GOOGL’s Core Search Business Google – Product Manager, Google AI (Prior)
MSFT’s ChatGPT-powered Bing search looks to be significantly higher cost.
“These [large language] models are, of course, larger at this point of time. I think my estimate would be that for a search query, these cost about 100X-200X more. In terms of the cost of one search query versus one ChatGPT query, I think the latter would be probably 200X in terms of cost.”
QCOM – Former High Performance Computing Software Engineer Believes Compute Capacity Necessary to Run AI Models Will Only Increase Qualcomm – High Performance Computing Software Engineer (Prior)
The interesting – and terrifying – point this software engineer makes is that large language models, and the engineers who run them, will remain huge consumers of compute regardless of advances in chip speed. All available compute will be “eaten up,” so it’s worthwhile to consider investments that benefit from huge LLM demand for compute, such as chipmakers.
“Talking of the compute side, I think the reason AI development is so different than traditional software and so different than even hardware development is because a lot of it is just compute. If you have unlimited resources, you can style multiple experiments at once in parallel and see what does best. It’s all parallel and serving sequential.
Traditionally as a programmer, let’s say you have a GPU now that’s 4X faster. You will just give it 4X more data because it’s fine. You can see better performance. A lot of times in AI development, you sometimes have to reduce your model size or you have to reduce the amount of data that you’re giving it so that it finishes in a certain amount of time. As you get faster GPUs, you can make your experiments run faster, but you can also just train bigger models, you can train with bigger data, so I think it just eats up.
TSMC or Samsung is a great bet because they’re the ones producing all the high-end chips.”
Notable Recent Expert Call Transcripts – TMT
Notable based mostly on the opinion of the analyst who conducted the interview, with some discretion from the author.
- ADBE Former Unit Head Believes There Are Significant Synergies From the Figma, Magento, and Marketo Acquisitions Adobe – Head of Political Advertising (Prior)
- NICE Customer Believes NICE Has a Flexible Omnichannel Customer Engagement Offering That Is More Complete and Robust vs. Its Competitors Radisson Hotel Group – Director, Contact Center Operations (Current)
- WPP Former Hogarth Head of Production and Business Growth Believes There Have Been Significant Synergies With Acquisitions Hogarth Worldwide – Head of Production & Business Growth (Prior)
- GOOGL Former Industry Manager Believes GOOGL Is Better Positioned Than META in Advertising Because Search Terms Naturally Indicate Buying Intent Google – Industry Manager, Retail (Prior)
Bonus: <$10 billion market cap
We have clients who make their hay in midcap, so we’ll start including a few of these each week going forward.
- LUMN Former CenturyLink Sales Director Believes LUMN Needs to Reorient Itself Around Services Not Networking CenturyLink – Sales Director – Strategic Enterprise (Prior)
- LUMN Industry Expert Thinks Cable Providers Do Not Have the Same Uptime or Reliability of Dedicated Fiber Connections JA Communications Group Inc – President (Current)
- LILA Former Director of Customer Operations Believes LILA’s Tech Revamp Will Help Customer Growth/Retention Liberty Latin America – Director Customer Operations (Prior)
- You may think that corporate bloggers are partially responsible for ruining Google search with SEO shenanigans, and perhaps it’s fitting that ChatGPT will simultaneously fix online search and put this author out of a job. How dare you think that! Just look at these footnotes. Where’s the SEO benefit here? $MSFT $GOOGL #ChatGPT #Top10TikTok
- This is exactly the capitalist dynamic that will lead to all of us being converted into paperclips by an unaligned AI.
- Hence the update that, instead of paperclips, we will all be converted into a cloud of computonium expanding away from Earth at 99% of the speed of light.